bcquality/community/knowledge/appsource/keep-copilot-help-url-to-two-path-levels.md
Jeremy Vyska f5156c61de Add 15 community knowledge articles from BC Code Intel ingest
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Domains: ui (6), error-handling (3), performance (2), upgrade (1),
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Co-Authored-By: Claude Opus 4.8 (1M context) <noreply@anthropic.com>
2026-07-01 11:02:48 +02:00

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---
bc-version: [24..]
domain: appsource
keywords: [app-json, help-url, copilot, grounding, documentation, url-depth, contexturl]
technologies: [al]
countries: [w1]
application-area: [all]
---
# Keep the Copilot help URL to two path levels
> Contributions welcome — open a PR to refine or extend this article.
## Description
The `help` URL declared in `app.json` is what Copilot uses to ground answers about your app. That URL may be at most **two path levels** deep (for example `https://contoso.com/docs/myapp`). If you point it at a deeper path (three or more segments), Copilot does not use the URL as given: it truncates to the first two levels, drops any fragments and query strings, and then grounds on **all** content beneath that two-level path. The failure is silent — there is no build error — and the practical effect is worse answers, because Copilot may ingest sibling apps' documentation that lives under the same two-level parent.
## Best Practice
Organize per-app documentation so the canonical help page sits no deeper than two path levels, and confirm during testing that Copilot citations resolve to your app's content rather than a broader parent. If your docs naturally nest deeper, give each app a dedicated two-level path it owns.
## Anti Pattern
Setting `help` to a deep, tidy-looking docs path such as `https://contoso.com/docs/products/erp/myapp/setup`. Copilot truncates it to `…/docs/products`, then grounds on everything under that node — pulling in unrelated content and degrading answer quality for your users.