1.4 KiB
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agents |
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Use the toolkit instruction keywords for review, mail, and memory
Description
The agent runtime looks for specific phrases: ask for assistance, request a review, reply, write an email, memorize, Set field, use lookup, Invoke action. Ordinary English such as get a human to look or remember this is weaker. Outbound reply and email always require review; that is platform policy, not optional tone.
Best Practice
In the instruction resource, use those keywords at the decision points: request a review before posting; write an email only after stating that outbound mail is reviewed; memorize values the later steps need. Pair Reply / Write an email with an explicit review sentence.
See sample: use-documented-instruction-keywords.good.al.
Anti Pattern
Inventing tool-like verbs (call Copilot, click Post_Promoted) or omitting request a review before posting. Detection signal: instruction text that says email the customer with no review keyword.
See sample: use-documented-instruction-keywords.bad.al.
See also
instruction-structure-is-role-rules-steps.md defines the containing document structure, while instructions-describe-work-not-tool-ids.md keeps outcomes independent of UI tool identifiers.